Returns & Exchanges

At EGM Cigars, we pride ourselves on the quality of our luxury apparel and accessories; if you are not entirely satisfied with your purchase, you may return your items within 14 days of delivery. All returned goods must be in their original, unworn condition with all designer tags and packaging intact.

Return Process

• 1.
  Initiate Your Return

  Contact our concierge team via email with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Place the items safely in the original shipping box, ensuring all original labels and protective coverings are included to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided return shipping label to the outside of your package and drop it off at any authorized courier location.

• 4.
  Quality Inspection & Refund

  Once our specialists have inspected the returned items, we will process your refund to the original payment method within 5 to 7 business days.