Frequently Asked Questions
Everything you need to know about your luxury cigar experience.
Do you ship worldwide?
Yes, we offer secure worldwide shipping. Delivery times vary by location, typically ranging from 3 to 10 business days depending on your local customs procedures.
How do you ensure the freshness of the cigars during transit?
All our cigars are stored in climate-controlled humidors before dispatch. For shipping, we use vacuum-sealed packaging and Boveda humidity packs to ensure they arrive in perfect smoking condition.
Are your cigars authentic?
Absolutely. We pride ourselves on sourcing only 100% authentic cigars. Every box features the official Habanos S.A. hologram and serial number which can be verified on their official website.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure bank transfers for larger wholesale orders.
What is your return policy?
If you are not satisfied with your purchase, you can return unopened and undamaged items within 14 days of receipt. Please contact our support team to initiate a return authorization.
Can I track my order?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.